Julio’s Cafe: Location Trumps Rudeness and Expense

It must have been some time last year not long after I took the job at the Park, aka, the Chalk Face, when I first realised that the old milk bar opposite Merri Creek Primary School had become a little neighbourhood cafe. Only five minutes’ walk from the Park through a system of lanes and then a right turn into Miller Street, Julio’s soon became a regular haunt of colleagues and family members seeking to ‘de-institutionalise’–as a friend in my office puts it.

The place appeared to have a loose connection with Spain: Spanish tortilla (the one that’s like a potato and egg frittata, not the Mexican wrapped variety), with tomato rubbed bread, flan and Portuguese tartlets were usually on the menu. In winter, to the delight of us vegetarians, soups involving chickpeas usually turned up. The atmosphere was cordial enough, and with inside and on-the-footpath seating and wireless internet connectivity, Julio’s soon attracted young parents flaunting  babies like fashion accessories and the local bohemian set nursing lattes while talking about The Slap by Christos Tsiolkas. 

The menu, however, always struck me as pricey for off-Brunswick Street. You can certainly do better in those few unpretentious ethnic cafes that still exist in High Street and Northcote Central–or for that matter, in Syndey Road, home of the Lebanese A1 cheese-and-spinach pie that is also served at Julio’s. But the table service was cordial enough, the coffee and green tea were all right and then there was always the location, location, location. 

exterior

I think I first noticed Julio’s standards slipping early this year during the unrelenting heat wave that led to the Black Saturday bushfires. Several items went off the menu and customers suddenly had to order at the counter because the staff claimed to be to hot to be bothered. Then in subsequent visits even in cooler weather, the quality of the food became very uneven. One day recently when I met V there for lunch, the chickpea soup looked–and probably was–the dregs of the pot. It was wanly accompanied by a small slice of dry bread. Two days later when I went there with a smartly attired and personable young male colleague, however, we were served at the table and the soup arrived in massive bowls with several slices of excellent sourdough bread and chilled butter. Yesterday D and I actually got table service–but it was 12:40 and the soup wasn’t ready yet! We settled for the zucchini tortilla and the goat cheese, spinach and red capsicum sandwich, respectively. Not bad.

tortilla

My doubts concerning Julio’s apparent tendency to devalue women costumers had first set in about a month previously, the morning that three high-powered, articulate, clever and well dressed middle managers turned up at Julio’s at 7:30 am for a power breakfast: T, M and I (in case you somehow did not recognise us from the description). I arrived first in one of my best Anglican grammar school suits, though admittedly I was towing a shopping trolley full of Year 12 SACs.

‘Good morning!’ I said cheerily to the saturnine, designer-stubbled youth behind the counter. ‘I’m waiting for friends, but meanwhile I’d like a cappucino’.

His response, and I do not exaggerate, was: ‘Grrrr. Urgh.’

When my colleagues arrived soon aftewards, both the barrista and a mean-faced waitress studiously ignored us. When our orders did finally somehow arrive, the serves were insultingly tiny or poorly thrown together–much diminished in quality and quantity since the previous year. Throughout the meal, the waitress was as slow, rude and dismissive as Mr Nice Guy, who was still glowering behind the counter.

Notice to Julio’s: we are clients you should try to butter up and keep on side. We are bellwethers from the Park and the local community and people follow our lead. And I happen to know that one day last week another colleague and a close friend managed to catch the tram to the Tin Pot in North Fitzroy and back during the Park’s lunchtime. And anyway it’s only a ten minute walk for the fleet of foot. Julio’s, lift your game or location alone may no longer save you.

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16 Responses to Julio’s Cafe: Location Trumps Rudeness and Expense

  1. David Redfearn says:

    Colin Abbott and I had a pleasant meal and meeting there some time ago. Sad that it is inconsistent though as I love these neighbourhood type cafes away from the busy centres.

  2. V says:

    Just because I’m vegetarian does not mean I like chickpeas. And though I like Julio’s space, I agree the service has steadily declined recently, and there’s not enough on the menu.

  3. vgag says:

    They are very good when they’re good, and it’s such a pleasant walk through the lanes. I wonder if the owners know how bad the service and the food itself can be when they’re not there supervising?

  4. Caroline says:

    I work at Julio and I think this article says more about your attitude than it does about the quality of our service and food. You have written with a scathing and resentful tone but have included few facts to back up this feeling. Your grievances stem mostly from speculation.

    What you construed as selective treatment based on gender (regarding the soup incident) was simply that we acknowledged the serving size of soup was a little small and invested in some new more generously sized bowls. I would call that an improvement, not a case of “devaluing women”. Come back any day of the week in any standard of dress and you will get your soup in that sized bowl. If you have any questions about portion size or food availability please ask us. There is sure to be an explanation and we can clear it up before you publish your unreasonable hypotheses in a global forum.

    I also don’t see how the style of the staff is relevant to your dining experience. At what point does stubble become “designer”? The staff member you are referring to has not crafted his facial hair into any special shapes, it has merely grown evenly out of his face. This happens to a lot of men when they reach puberty. You are being judgemental by insinuating that he takes pains over his appearance.

    While we’re on the topic of fashion please explain the difference between “flaunting babies like fashion accessories” and just going to a cafe with your baby.

    I’m sorry you felt you were ill-treated at Julio. However I can assure you there is no prejudice towards women or anyone else running rife within our walls. All the staff care about maintaining a high standard of food, service and ambience for man, woman, child and beast.

  5. Caroline says:

    I notice you were very quick to remove the comment which I, as a staff member of Julio, posted in defence of our position. It was inoffensive and explained plainly that we are not sexist and superficial, as you claim. There was a logical explanation for the incident that you wrongly read into as gender discrimination and I clarified it for you and your readers. I also raised some questions which you have failed to respond to.

    If you are willing to make bold unfounded accusations and when challenged choose to silently hit ‘delete’ I think you are in danger of losing your community of followers.

  6. vgag says:

    Hello Caroline,

    Welcome to the world of debate that is Neveridol.

    No, I hadn’t removed your original comment, I just hadn’t had time to moderate it yet.
    You’re right, I’m not a mind reader, and I did jump to conclusions a bit as to the cause of the grumpy service. Still, the three times I have been there lately with men, I have definitely had a better run than when I’ve been there with middle aged female colleagues.

    Hey, isn’t the customer supposed to be always right? My strong recommendation would be to discard any criticisms that you think are unfair, but please try to correct the things that are clearly wrong. I wouldn’t have been motivated to write the review at all if the standards had remained as high as they consistently were last year.

  7. Douglas says:

    Caroline,

    You clearly do not understand that forums/fora are for expressing OPINIONS. Unfortunately for you, vgag’s opinions are common amongst your client catchment, many of whom have definitely experienced exactly the level of service and the inconsistency with which Julio is run. And they share their opinions, sometimes far and wide.

    If you are offended by what your customers say, then perhaps you should seek alternative employment. Look at The Age today for an example of what happens to a business which failed to listen to its customer base.

    General Motors in the US, formerly the largest motor manufacturer in the world, is now effectively bankrupt because it failed to heed customer demands (and that is an appropriate term, clients/customers ARE demanding, as it’s OUR money we are spending).

    You and Julio would be better served heeding what quite a number of us in your customer catchment are telling you.

    To correct you yet again, the comments made by vgag and me and others are NOT “bold unfounded accusations”, but valid statements of our experiences at Julio recently which are quite commonly held. Julio HAS gone downhill.

    Please return Julio to the very high standards it set and maintained last year, as we do NOT want you to go any further downhill, and we do definitely do NOT want Julio to close.

    Return Julio to its previous high standards, and adverse comments will be as evaporating mist in the rising sun, with the added bonus of admiring customers telling their friends to meet them at this GREAT little cafe tucked away in a neat corner of Fitzroy North.

    Happy customers = good and profitable business employing staff.

    Unhappy customers = the obverse.

    Douglas

  8. David Redfearn says:

    Well said, Doug!!

  9. Caroline says:

    Vgag, sorry about that second comment, when I checked I thought the previous one had been removed, my mistake. I admit it was hasty and unfair.

    Thanks for the advice Douglas. Any uncertainties I had about my vocation have evaporated like steam off a hot, large, bowl of soup.

  10. vgag says:

    I predict I’ll be back at Julio’s before long. We’re thinking of having another power breakfast…

  11. Bunny says:

    Should I put my baby in a dirty tracksuit and hide her under a table,lest I be accused of ‘flaunting her like a fashion accessory’??!!

  12. vgag says:

    Hello Bunny,
    Welcome to Neveridol. No, you should definitely not do that. Some years ago when my partner and I used to take our daughter to Brunswick Street–this was before the advent of all these lcute ittle neighbourhood cafes–a waiter once asked us what the ‘fashion accessory’ wanted. I had to laugh and the expression just stuck in my mind.
    Far be it from me to insult parents and babies!

  13. Fitzroyalty says:

    The customer is right. Respect for speaking your mind and moderating the discussion fairly.

    Would you be interested in seeing your work about local places syndicated on local news blogs? See Fitzroy for example. Many local bloggers are contributing. There’s no advertising and no exploitation of your content – just a convenient way for local people to read local news. To contribute please add suburb categories, tags or labels to your posts, such as ‘Fitzroy’, ‘Brunswick’, etc and let me know you’ve done this. RSS feeds for these tags are created and added to the local news sites. You may find that syndication brings more traffic to your blog and more comments from readers!

  14. vgag says:

    Hi Ftizroyalty,

    Yes, I’ll definitely look into it. Recently, I’ve fallen into a pattern of writing reviews of local cafes, music and book launches and shows, so I’ll follow this up the next time I write one.

  15. AD says:

    Poor service is not a subjective experience, its just difficult to prove. I find it liberating that one person did not need to merely complain to her peers. A blog gets it out there, thank goodness. And if staff at popular do not reflect the intentions of their employer any forum to yell our consumer protest is a good thing.
    Good will is created every time you serve a customer, its what you do if you work in retail and understand that speaking to your customers does the groundwork for the next visit or they will go elsewhere.
    Goodwill and service is dynamic and stays in ones memory. My recent early morning visit to Delphi, the new Greek cafe in High St. Northcote was characterised by good service, humour and feeling that I had just re-met old friends. On questioning my ‘objectivity’ I took another friend there in the evening 2 weeks later. The similarity of the vibe assured me that I should return. Thank heaven for bloggers who think and feel and talk.

  16. vgag says:

    Hi AD,

    Coincidentally, V and I were just at Delphi yesterday, and I have had uniformly good experiences there so far. I am thinking of writing a review of Delphi soon–apparently they are still awaiting Council approval to open their kitchen and they have a chef lined up to provide cooked breakfasts and lunches. Sounds good!
    To be fair to Julio, we faculty heads dropped in for another power breakfast recently, and a very pleasant girl served us.

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